Rising consumer expectations, digital transformation, and growing competition are driving businesses to evaluate and improve their customers’ experience. In this session, learn how Zoom is redefining the customer experience, and helping businesses deliver prompt, accurate, and highly personalized responses to their customers over a variety of channels every time, the first time.
Topics addressed will include:
- Workforce Management
- Agent scoring/Gamification
- Quality management/ML
- Outbound campaigns
Register here
Speaker
Scott Brown
Head of Zoom Contact Center Sales and GTM
Zoom
Moderator
