Virtual Roundtable for IT Leaders

Strengthen Your Contact Center and Improve Customer Experiences


Wednesday, October 26, 2022


2:30 p.m. PST

Rising consumer expectations, digital transformation, and growing competition are driving businesses to evaluate and improve their customers’ experience. In this session, learn how Zoom is redefining the customer experience, and helping businesses deliver prompt, accurate, and highly personalized responses to their customers over a variety of channels every time, the first time. 

Topics addressed will include:

  • Workforce Management
  • Agent scoring/Gamification
  • Quality management/ML
  • Outbound campaigns

Register here

Scott Brown


Scott Brown

Head of Zoom Contact Center Sales and GTM



Charles Lambert


ITOMAC - IT Operations Management, Advisory and Consulting

About Zoom

Zoom is for you. We help you express ideas, connect to others, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive, scalable, and secure choice for large enterprises, small businesses, and individuals alike. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Visit and follow @zoom