RingCentral – Virtual Roundtable (East)

HomeRingCentral – Virtual Roundtable (East)
Virtual Roundtable for East IT Leaders

Empowering Connected Experiences: The New Age of Customer Experience

Date

Thu, November 2, 2023

Time

2:00 p.m. ET

Consumers are demanding new and better ways to interact with the brands they love. When they don’t receive the experiences they want, it’s never been easier to find better service elsewhere. This combined with the pressure faced by leaders to improve margins and profitability is why CX leaders are finding new ways to lower interaction costs with digital channels and AI. From chat bots to conversational intelligence to agent assist, AI is transforming both agent productivity and customer experiences in profound ways.

Join your peers for an interactive virtual roundtable as we discuss:

  • Building a consistent and effortless customer experiences across any channel
  • How to properly leverage AI to improve agent productivity and resolve customer inquiries faster
  • Automate workforce engagement management in a next-generation cloud platform

Register here

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Moderator

Rob Strickland

Former CIO, T-Mobile

CEO & President, M37
Geeta Menon

Speaker

Geeta Menon

Director of Product Marketing, Contact Center and AI solutions

RingCentral

About RingCentral

RingCentral is a leading global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, and contact center. RingCentral empowers customers with AI-powered conversation intelligence that unlocks insights from their interaction data to accelerate business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide.