Consumers are demanding new and better ways to interact with the brands they love. When they don’t receive the experiences they want, it’s never been easier to find better service elsewhere. This combined with the pressure faced by leaders to improve margins and profitability is why CX leaders are finding new ways to lower interaction costs with digital channels and AI. From chat bots to conversational intelligence to agent assist, AI is transforming both agent productivity and customer experiences in profound ways.
Join your peers for an interactive virtual roundtable as we discuss:
- Building a consistent and effortless customer experiences across any channel
- How to properly leverage AI to improve agent productivity and resolve customer inquiries faster
- Automate workforce engagement management in a next-generation cloud platform
Former CIO, T-Mobile
CEO & President, M37