Dinner for Vancouver IT Leaders

Unlocking Revenue Potential: Enhancing Customer Experience Strategies for IT Leaders in 2023


Thu, November 16, 2023


5:00 PM - 9:00 PM PST

Pressure is mounting on companies to improve margins and profitability in 2023 in light of current economic conditions. While contact center leaders are accustomed to “doing more with less”, we’re seeing a surprising trend–while many departments are being forced to cut spend, customer experience budgets are staying steady, or even increasing. Why? Because senior business leaders are realizing how important customer experience is to revenue generation, lowering customer acquisition costs, and improving profitability.

Join your peers to network and discuss how RingCentral Contact Center is helping organizations.



5:00 PM PST Welcome Reception and Arrivals with Refreshments

6:00 PM PST Leadership Discussion

  • Introduction (5 mins)
    The peer executive will engage the audience for brief introductions and discuss the format and key takeaways from the guided interaction conversation and dinner discussions.
  • Guided Interactive Conversation (25 mins) – Topics include:
    • Deliver effortless customer experiences across every channel
    • Leverage AI to improve agent productivity and resolve customer inquiries faster
    • Automate workforce engagement management in a next-generation cloud platform
  • Open Forum Discussion (30 mins)
    This discussion will be based on the list of challenges discussed already and will take the format of group brainstorming and open discussion to come up with suggestions and solutions to common challenges at the executive level.

7:15 PM PST Dinner Service

9:00 PM PST Conclusion

Limited Seats Available Register Today!


Rob Strickland

Former CIO, T-Mobile

CEO & President, M37

About RingCentral

RingCentral is a leading global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, and contact center. RingCentral empowers customers with AI-powered conversation intelligence that unlocks insights from their interaction data to accelerate business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide.