Like it or not: Millennials are now in charge of economic spending, and Gen Z is already proving itself as powerful tastemakers and influencers. Combined, these generations have spent half their lives with a smartphone in hand, changing both the way we work and the way we consume.
Welcome to the experience era, where real-time, actionable data and insights are essential to meet the expectations of today’s customer and employee. In this session, Dialpad will talk about its role in the movement to turn IT from a cost center to a true revenue center. We’ll also address how voice continues to take an outsized share of how we communicate (vs. email, chat, social, etc.), and the tremendous opportunity for AI, plus voice as a data set, to unite as a power couple. It couldn’t be a more exciting time to generate white-glove customer experiences that are native, frictionless and in real-time.
How it Works:
This engagement will take place at a time of your choosing with the personalized opportunity to not only determine the key discussion points, but also drive the dialogue in a direction that is important to you and the challenges you face.