How can agents stay productive while working remotely?
Remote work has quickly gone from a trend to a necessity, and the speed of this shift has hit the contact center particularly hard. How can you provide your customers with the same level of support they’ve come to expect, regardless of what is happening at the office or around the world?
In the debate over an all-in-one cyber security platform versus best of breed solutions, the overwhelming majority lean towards best of breed in order to leverage the most impactful technology. However, does true best of breed exist? Join executives from MGM Resorts, TSD Global and State of Arizona to explore this debate and how to implement a best of breed strategy when tech doesn’t necessarily integrate with other tech.
Cloud computing represents a fundamental shift in the delivery of IT services. However, as cloud computing enters its second decade, the move to the cloud still poses many challenges for many organizations across Canada. These challenges are clearly represented by the percentage of companies yet to take this journey. Join executives from Ricoh Canada, Eldorado Gold, Department of Justice Canada and Public Service Commission of Canada as they discuss these challenges and provide guidance on how to accelerate this move.