Would you argue if someone said Microsoft Teams is a one-stop shop for business communications? Probably not. But that might depend on how much you use your voice.
Up until last year, Microsoft was a new player in the cloud collaboration game. While the app is evolving and growing quickly, there are gaps in the offering, most notably its voice platform. But then there’s the administrator user experience, ease of access to detailed analytics, limited calling plan coverage and over eight hours downtime a year. And calling plans are expensive.
That’s why a lot of companies using the app – around 80% – rely on Direct Routing to strengthen its offering. Direct Routing delivers everything you’d expect from an enterprise-grade phone system, without needing to install and maintain it, or invest in expensive calling plans.
It makes sense then that, as hybrid working becomes a reality, many businesses are weighing up the benefits of Direct Routing as a long-term solution for a dispersed workforce. So what can organisations do to make MS Teams that much better?
Join RingCentral and an intimate group of IT thought leaders for a discussion where we will answer:
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