Rising consumer expectations, digital transformation, and growing competition are driving businesses to evaluate and improve their customers’ experience. In this session, learn how Zoom is redefining the customer experience, and helping businesses deliver prompt, accurate, and highly personalized responses to their customers over a variety of channels every time, the first time.
Topics addressed will include:
- How to assess your contact center needs and identify areas for improvement
- Methods to empower your customers to get more answers from your chatbots
- How to use your contact center to build closer customer relationships