Learn & Go

Connecting Your Modern Workforce in a Hybrid Workplace

Date

Wed, October 19, 2022

Time

11:30 AM

Why Attend

During this interactive event we’ll:

  • Learn to navigate the new world of customer experience in today’s digital age.

  • Network with peers, make new connections, and share best practices.

  • Discover how to make customer engagement experiential, intuitive, and collaborative in your organization.

 

Agenda

11:30 a.m. Check-in and meal orders placed. Refreshments will be served.

12:00 p.m. Customer Experience Discussion led by industry experts over a sit down lunch.

  • The next wave of C2B messaging from Apple, Facebook, Google and others.
  • Advances in proactive outbound customer engagement
  • New approaches to customer service and first-contact resolution

1:30 p.m. Networking

2:00 p.m. Head home with your dessert to-go

Moderator

Michael Casullo

Former CIO

TwentyEighty

In Partnership With

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP ) global platform. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location.

RingCentral offers three key products in its portfolio including RingCentral MVP  , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video  ,  the company’s video meetings solution with team messaging that enables Smart Video Meetings; and RingCentral Cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.