Despite vaccination programs well underway and light at the end of the tunnel appearing, hybrid work environments are here to stay, and enterprises must keep their workforce connected and highly productive to achieve their mission-critical priorities and significant growth. A CEO study published in February found managing a remote “anywhere” workforce is a top leadership challenge for the next few years, and core to this for CIOs and their IT exec leaders is delivering a digital employee experience that doesn’t just satisfy their employees but delights them.
In this virtual roundtable, you’ll learn about and discuss technologies, organizational models and best practices that help you deliver such an experience. Topics include:
- How IT can remove the blockers to having visibility into the actual end-user experience
- How successful digital employee experience reduces MTTR and FCR requiring fewer help desk resources
- How to enable a proactive and predictive IT service desk that gets ahead of problems through automated fixes
- How to deliver sustained improvements to remote workers’ home connectivity
- How to fund improvements to digital employee experience by leveraging cost savings in software and hardware costs
About Lakeside Software
Lakeside Software is the leader in digital experience monitoring. We develop software that provides the visibility IT teams need to design and support productive digital workplaces.
Lakeside Software and SysTrack are registered trademarks and/or trademarks of Lakeside Software, LLC in the United States and other jurisdictions. All other trademarks and registered trademarks are property of their respective owners.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
Register here
Meet the Moderator
Dan Salinas is the VP of Managed Workplace Services and Business Development at Lakeside Software. He has 25 years of experience in IT service delivery and currently works with OEM and ISV partners like IBM, DXC, Fujitsu, NTT Data, Wipro, HCL, Stefanini, Capgemini, Microsoft, and others on solutions for the desktop, virtualization, and cloud.
