Rethink Your CX Strategy

Virtual Roundtable

November 4, 2021  | 12:00 P.M. – 1:00 P.M. EST

Time to re-evaluate your customer experience (CX) strategy but not sure where to start? It’s important to understand what is impeding your ability to succeed, as well as focus—both internally and externally—on which CX initiative is most critical for your business.

Join this session to identify the highest priority initiatives within your contact center and map out a vision that is true to your company’s business goals and aligned to your optimal CX. With an understanding of where you are and where you want to go, you can then build out an actionable business plan to deliver better CX performance that results in tangible business outcomes.

We’ll discuss how to:

  • Balance contact center priorities against business objectives.
  • Secure buy-in from stakeholders across the organization.
  • Build a compelling business case for CX transformation.

Build a blueprint that goes beyond containing costs and into driving growth, with the Talkdesk CX Strategy Value Framework.

Pinpoint your most critical CX strategies for your unique business needs. Find Talkdesk CX Strategy Value Framework data sheet HERE

About Talkdesk

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more at

Seats are Limited! Register to Participate:

Session Moderators

Rob Peterson - talkdesk

Rob Peterson

Vice President, CX Strategy & Value Engineering Group


Randy Newman - Talkdesk

Randy Newman

Regional Vice President, Southeast Sales