Time to re-evaluate your customer experience (CX) strategy but not sure where to start? It’s important to understand what is impeding your ability to succeed, as well as focus—both internally and externally—on which CX initiative is most critical for your business.
Join this session to identify the highest priority initiatives within your contact center and map out a vision that is true to your company’s business goals and aligned to your optimal CX. With an understanding of where you are and where you want to go, you can then build out an actionable business plan to deliver better CX performance that results in tangible business outcomes.
We’ll discuss how to:
Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more at www.talkdesk.com
Vice President, CX Strategy & Value Engineering Group
Regional Vice President, Southeast Sales