The Contact Center of the Future: Transforming Customer and Employee Experiences

Dinner for Houston IT Leaders

Thursday, September 15th, 2022

RingCentral SINC

Organizations worldwide are in the process of bringing employees back to the office while still needing to support remote workers. As a result, IT leaders are re-evaluating their communications and collaboration solutions and business continuity plans. How can we avoid future disruptions and maximize collaboration and productivity in the new hybrid workplace?

 

DINNER AGENDA

5:00 PM CST Welcome Reception and Arrivals with Refreshments

6:00 PM CST Leadership Discussion

    • Introduction (5 mins)
      The peer executive will engage the audience for brief introductions and discuss the format and key takeaways from the guided interaction conversation and dinner discussions.
    • Guided Interactive Conversation (25 mins) – Topics include:
      • The importance of adopting AI & automation for improving EX & CX
      • How investing in agents and improved toolsets creates lifelong customers
      • Ways to deliver great customer and agent experiences and reduce agent effort
      • How to improve cross-team collaboration, increase motivation, and build a culture of customer-centricity
    • Open Forum Discussion (30 mins)
      This discussion will be based on the list of challenges discussed already and will take the format of group brainstorming and open discussion to come up with suggestions and solutions to common challenges at the executive level.

7:15 PM CST Dinner Service

9:00 PM CST Conclusion

Limited Seats Available - Register Today!

Location – Coming Soon

Moderator

Rob Strickland

Rob Strickland

Former CIO, T-Mobile
CEO & President, M37

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP ) global platform. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location.

RingCentral offers three key products in its portfolio including RingCentral MVP  , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video  ,  the company’s video meetings solution with team messaging that enables Smart Video Meetings; and RingCentral Cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

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