The Contact Center of the Future: Transforming Customer and Employee Experiences

Virtual Roundtable for IT Leaders

Thursday, June 30, 2022 | 2:00 p.m. EST

RingCentral SINC

Organizations worldwide are in the process of bringing employees back to the office while still needing to support remote workers. As a result, IT leaders are re-evaluating their communications and collaboration solutions and business continuity plans. How can we avoid future disruptions and maximize collaboration and productivity in the new hybrid workplace?

Join your peers for an interactive virtual roundtable as we discuss:

  • The importance of adopting AI & automation for improving EX & CX
  • How investing in agents and improved toolsets creates lifelong customers
  • Ways to deliver great customer and agent experiences and reduce agent effort
  • How to improve cross-team collaboration, increase motivation, and build a culture of customer-centricity

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP ) global platform. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location.

RingCentral offers three key products in its portfolio including RingCentral MVP  , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video  ,  the company’s video meetings solution with team messaging that enables Smart Video Meetings; and RingCentral Cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

Register Here

Session Moderators:

Erik Pasnak

Erik Pasnak

Enterprise Customer Experience Account Executive
RingCentral
Josh Varela

Josh Varela

Enterprise Customer Experience Director
RingCentral
Mark Vogel

Mark Vogel

Sr. Product Marketing Manager, Customer Experience + Contact Center
RingCentral

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